application for customer service executive position

MURAD ALI DIB
Contact Number: 050 - 6888-237 Dubai
Career objective:
To pursue a career in a reputed organization, that provides career-building opportunities, where my enthusiasm can be utilized towards continuous growth of the organization and that of my career.
I always look to learn more, compatible to different working conditions. Used to work under pressure. I believe in teamwork and like to be a team player. Ready to join any training to be qualified to a new position. Customer service oriented.
Job profile
 October 2006 till present time: Customer Service Executive at AXIOM Telecom
1. Handling customer Queries for axiom telecom, Fono, One Mobile and relevant department in a courteous, friendly and professional manner.
2. Return customer calls (received from Call Centre via Service Requests with turn-around time of 4 hours)
3. Achieving targets for inbound and outbound calls for inquiries and surveys.
4. Reply to customer emails, letters and faxes within 48 hours
5. Handle complaints, customer queries, resolve issues within specified timelines
6. Provide status update to customers on pending / ongoing case
7. Escalate customer issues and report major problems to Superiors
8. Attend weekly staff meetings and proactively raise issues for group discussions and information sharing
9. To work on data capturing and make sure that 95% of data captured on phone system.
10. Updating the Brand Expert of Sony Ericsson and Motorola phones.
11. In charge of solving all the complaints which are logged in to the complain system bye other call center agents and reporting to the supervisor after closing each case.

 July 2004 till September 2007: Telesales Agent at the Jumeirah Beach Hotel, Dubai.
Duties and Responsibilities:
1. Screen the calls of 618 rooms of the Hotel.
2. Listen to the guest carefully and speak in a polite manner.
3. Answer inquires and give information about the products available in the private dining outlet.
4. Attend to all complaints, accept all calls and divert them to the concerned department when required.
5. Give the guest information about all facilities available in the hotel and events happening in Dubai.
6. Take the food and beverages orders and send the data to the kitchen and bar.
7. Print bills and charge to the rooms.
8. Confirm restaurant booking for the guest when required.
9. Update the special requirements list of the quests and ensure all the needs fulfilled.
10. Organize all bookings received by Email specially meetings in the business center.
11. Organize the stationary store request for the outlet.
12. Print and reconcile trace report on a daily basis.
13. Attend all the monthly training programs as required by the business needs including but not limited to fire, safety and hygiene training.
14. Perform any other duties as when required according to the needs of business and as assigned by the Manager.
Company profile: the Jumeirah Beach Hotel is a strategic business unit for Jumeirah hospitality Group, a member of Dubai Holding. It is one of the world's best five star hotels, having achieved the status of the world best resort four times and got many international awards.
 Feb 2002 till Oct 2003: Office administrator in Blue Line shipping Company.
Duties
1. Scheduling of shipments in consultation with agents, distributors and customers.
2. Communicate with overseas offices for relevant documentation and shipping information.
3. Organise and prepare the company files and documents.
4. Schedule all the manager’s meetings and appointments.
5. Attend the duty roaster for the employees in the company.
Training: I attended all my training in the Jumeirah training centre.
• Epicure Reservation system. • Complaint handling procedures.
• Front office and customer service training. • Telephone skills and conversation manners.
Education:
1997-2002 Bachelor degree in English Grammar and Literature from Tishreen University in Lattakia, Syria.
Languages:
My native language is Arabic. I read, write and speak excellent English and little French.
Personal data:
• Full name: Murad Ali Dib • Marital status: single
• Nationality: Syrian • Visa type: Transferable employment visa.
• Date of birth: 30/03/1978 • Valid UAE driving license, own car available.
Contact Detail:
• Mail Box: 9266, Dubai
• Email: [email removed]

• Contact Number: 050-6888237

Murad Ali Dib 24 Dec 2007, 11:03 - Report