Looking for a job in Dubai. Available for immediate employment 17th April onwards.

• Dear Sir /Madam ,
  
  
  I the undersigned, Miss.Rochelle Menezes have reasons to believe that there exist many vacancies in your esteemed organization.Given my ability of quick learning, and my excellent, communications skills, organizational experience, and leadership background, added by my experience in analytical and motivational functions, I firmly believe that I have what it takes to make me a suitable candidate for a post in the Operations Management at your esteemed organization.
  
  I am currently holding a visit visa and would be in Dubai w.e.f 15th April 2007. I am currently employed with UBICS Technologies, Pune (Kingfisher Airlines) as a Sr.Team Coach and is also promoted as an Acting Assistant Manager on a probation basis though honestly speaking, the later post has not been officially conferred upon me on paper.
  
  I would welcome the opportunity to discuss these and other qualifications with you. If you are interested, please contact me at 91 9860563403 (till 14th April), or 0971504695188 (Dubai), or feel free to contact me via email at [email removed] . I look forward to meeting with you to discuss the ways my skills may best serve the organization.
  
  Rochelle Menezes
  P.O. Box 72423
  Dubai, U.A.E
  Mobile # +971-50-4695188
  Email: [email removed]
  
  Objective:
  
  
  To work in a vibrant environment as part of a team where I can combine my knowledge and experience to further develop my analytical, communicational and leadership skills and deliver unmatched value to clients by providing high quality services.
  
  
  
  Career:
  
  KINGFISHER AIRLINES – PUNE, INDIA
  
  Team Leader
  
  (The above post was given as a huge responsibility on a probation basis, though it has not been conferred upon on paper )
  
  (01st January 2006 –10th April 2007)
  
  · Coaching and on floor agent assistance (Sabre) and QA issues
  · Conducting daily team briefings
  · Compiling and analyzing agent's performance data
  · Providing assistance with helpdesk calls
  · Resolving agent's salary and HR issues
  · Supervising the setup and transition of Kingfisher Airlines USA based call center into Pune
  · Reporting to Operations Manager after monitoring and reviewing team coaches performance
  · Handling AVAYA based reports mainly with reference to AHT, SLA, ASA
  · Devising an action plan for Bottom Quartiles Improvement on monthly basis
  · Ownership and self initiative to streamline floor/ process
  · Arranging manager level call audits with respective teams
  · Supervising Sabre Sonic Web "Helpdesk" ( All India Travel agents)
  · Conducting QA audits for the travel agency's guest care/ email helpdesk department
  · Managing and supervising the travel agency's refunds department
  · Handling airline seat inventory (Releasing and blocking of seats, PNRs)
  
  
  Team coach (27th February 2006 –31st December 2006)
  
  · Coaching and mentoring on process (Sabre-Interact and Sabre Sonic Web)
  · Auditing inbound/ outbound calls
  · Issuing AIP/ PIP on situational basis
  · Generating and analyzing AVAYA based reports
  · Conducting briefing / debriefing for every shift
  · Supervising and providing on floor agent assistance
  
  
  WNS GLOBAL SERVICES – PUNE, INDIA
  
  Call center operating on behalf of USA Travelocity dealing with travel and hotel services
  
  
  
  
  
  Customer Care Executive (03rd March 2005 –03rd March 2006)
  
  · Attending to inbound / outbound calls and providing efficient and prompt customer service to clients
  · Working on X-Caliber (Sabre) and IMS ( Siebel)
  · Coaching team members regarding VnA and process issues
  · Serving as a junior Team leader whilst handling QA issues
  · Achieving consistent 100% quality scores at both VnA and process monitorings
  
  
  
  EDUCATIONAL QUALIFICATIONS:
  
  · B.F.A – Bachelor in Fine Arts (1999 - 2004)
  A 5 year degree course from Goa College of Fine Arts in Commercial / Applied Art
  · Microsoft Office (Word, Excel, PowerPoint, Outlook)
  Professional trainings: Soft skills (voice and accent)
  Mentor and coach agents on call taking
  Trained to audit calls and assess them based on the quality parameters
  
  Trained on Sabre
  Xcaliber (Sabre)
  Interact(Sabre )
  Centiva (Sabre helpdesk tool )
  RED (Retail Enterprise Decisions )
  GE Preauth (Reseting virtual credit cards )
  Trouble shooting and researching to resolve process /system issues
  Trained on the Travel agency portal
  Trained on how to audit calls for Guest care and the Travel agency mails.
  Basic Training on Native Sabre
  
  
  
  
  
  
  
  PERSONAL INTERESTS AND ACHIEVEMENTS:
  
  My interests include painting, travel, music and some of my achievements in these fields are
  · First prize at All India Camel Color contest, 1993-1996
  · Talent award at All India Child Art painting contest, 1995
  · National level winner at "Boogie Woogie" (popular dance competition on SONY television)
  
  PERSONAL INFORMATION:
  
  · Date of birth: 8th November 1980
  · Nationality : Indian
  · Visa status : Visit visa ( valid until 14th June 2007)
  · Marital status : Single
  · Languages (read, write & speak) : Hindi ,English & konkani
  
  
  PERSONAL PROFILE:
  
  Team player with strong work ethics and excellent communication skills
  
  
  
  Yours Sincerely,
  
  Rochelle Menezes
  
  
  Thanks & Regards,
  
  Rochelle Menezes.
  

  Rochelle Menezes 07 Apr 2007, 04:06 - Report

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